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IMAGE Skincare is not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Palm Beach, FL.

Information System Analyst

Reports to: TBD

Job purpose

The Information System Analyst is responsible of owning the process, configuration and change management from initial requirements gathering all the way to project implementation. Will also create detailed functional designs, system validation and data management.

Duties and responsibilities

The Information System Analyst is responsible for:

  • Initiate and lead SAP B1 related projects and provide day to day support.
  • Perform SQL database inquires and audit to verify system integrity.
  • Write SQL queries for reports and integration tools.
  • Perform database maintenance for SAP B1 Item Master Data, Business Partner Master Data, Inventory and Warehouse data.
  • Responsible for Master Data creation in SAP B1 and other business applications.
  • Maintain SAP B1 security policies and procedures, including User General Authorization and Roles, license assignment and access monitoring.
  • Maintain detailed documentation of project files and processes.
  • Collaborate with various business units in organization to facilitate implementation of new or improved reporting processes and functions.
  • Define business, financial and operations requirements and system goals working with decision makers and end users.
  • Lead and analyze design sessions in prototyping new systems to enhance business processes, operations and information process flows.
  • Interact with application development staff to coordinate implementation of newly created functions and reports.
  • Conduct in-depth tests for modified and new systems or applications.
  • Assist users in resolving problems and answer questions with minimal supervision.
  • Interpret users’ problems and respond with solutions.
  • Assess and present solutions through use of ERP systems.
  • Maintain current knowledge and understanding of ERP applications and computer hardware operating systems.
  • Interact with IT departments and divisions outside technical contractors working on daily operations or ERP problems.
  • Analyze and develop solutions to meet customer business needs across the SAP B1 landscape.
  • Collaborate with other team member developing applications such as Salesforce.com, Magento, Shopify, OLK, etc.

Qualifications

Information System Analyst must have an advanced knowledge of SAP B1 modules, strong systems analysis skills, and an excellent knowledge of business principles. Programming and problem solving skills. Project management skills are a strong advantage.

Information System Analyst must have at least a bachelor's degree in computer science, information technology, engineering, or a related subject. Advanced knowledge of SAP B1, SQL, HANA, Windows Server, and Networking. Knowledge in WMS systems such as Achieve ONE and SAP B1 WMS. Proficiency in MS Access, MS Excel and other MS products (Visio, Word, Project).

Working conditions

This is a full time exempt status position. Hours of operation are from 9 a.m. until 6 p.m. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

While performing the responsibilities of Information System Analyst, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crawl or crouch. Vision abilities required by this job include close vision. The ability to lift up to 50 pounds is needed for this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.

Direct reports

No direct reports required. The Information System Analyst is an individual contributor with team leading requirements.

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Inside Sales

Job Description

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 44 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

The Inside Territory Account Sales Representative is responsible for being the main point of contact for all accounts that are currently without a local representative. The Inside Territory Account Sales Representative must handle incoming calls for their territories, ensure accounts are meeting sales quotas, provide educational support to assigned accounts and be able to communicate accounts needs to management.

Duties and Responsibilities :

  • Meet assigned territory sales goals per month by opening new accounts
  • Communicate account information to local territory managers when account is created-Schedule trainings with the assistance of Educators
  • Host and instruct launch webinars-Adhere to all policies regarding product buy back processes-Maintain a positive and professional attitude
  • Handle customer inquiries in accordance with company policy
  • Complete all work according to deadlines assigned by management

Requirements:

  • Must be Licensed Esthetician
  • 3 years of Internal Corporate Sales Experience-Proven Track Record of Increasing Sales Volume

Employee Perks:

  • No travel-Bonus Incentives-Full Benefits-Opportunity for Growth
  • Benefits Available (after completion of 60 day Introductory Period)
  • Health, dental, and life insurance-Employee corporate discount program (ex: discounted entertainment tickets)
  • PTO (Paid Time Off)
  • 401K
  • Paid Holidays

Compensation:-Paid Training-Bi-weekly payroll

*Drug free workplace

Job Type: Full-time

Required experience:

  • Experience: 3 years
Apply Now

 

Esthetic Care Lead

Job Description

ABOUT IMAGE SKINCARE:

Image Skincare is an evidence-based clinical skin care company providing professional skincare products and effective skincare solutions. Our products are sold to Licensed Estheticians, Spas, Plastic Surgeons, and Dermatologists. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further its mission of helping the world to Age Later™

Learn more about us at www.imageskincare.com

THE POSITION:

Supports the Esthetic Care Center which includes but is not limited to, Customer Service, Inside Sales and Administrative Departments. The Team Leader is responsible for providing quality and efficient customer service to customers through the daily support of a team of employees to include motivating, coaching, training, and problem solving. Additionally, the position is responsible for assisting the Customer Relations Supervisor and Director of Customer Relations with tracking and coordination of projects within the department.

Duties and Responsibilities:

  • Provide daily direction and communication to employees so that calls are answered in a timely, efficient and professional manner.
  • Provide continual evaluation of processes and procedures.
  • Suggest improvements in day to day operations, efficiency and service to both internal and external customers.
  • Assist with employees with training and other support to perform their jobs.
  • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
  • Assist the supervisor with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
  • Ensure department and company policies are being adhered to at all times.
  • Monitor inbound and outboard calls to improve quality, minimize errors and track performance.
  • Handle escalated and management calls and ensure proper handling of concerns through to completion.
  • Assist with ensuring all emails, contact us, voice-mail messages and other correspondence from customers are replied to within 24 business hours of the request being received by the Esthetic Care Center.
  • Walk the call center floor throughout day to communicate and work with individuals in the call center.
  • Assist with overflow Customer Service calls as needed.
  • Assist with outbound call campaigns as needed.
  • Maintain a positive and professional attitude at all times with customers, co-workers and management.
  • Complete all work according to deadlines assigned by management.

JOB REQUIREMENTS:

  • Licensed esthetic or cosmetology professional preferred
  • Prior skin care or manufacturer experience preferred but not required
  • High School diploma is required
  • Some college course work preferred
  • Minimum of 1-2 years supervisory experience
  • Minimum of 2-3 years call center experience in customer service and sales environment
  • Strong verbal and written communication skills
  • Knowledge of Microsoft Word, Excel and PowerPointMust be able to work weekends periodically throughout the year
  • Career oriented with a positive energetic attitude
  • Customer focused approach

Required experience:

  • Supervisory Call Center Experience: 3 years

Required education:

  • High school or equivalent

Required experience:

  • Experience: 1 year
Apply Now

 

Graphic Design Intern

Job Description

Image Skincare is an international skincare brand located in Palm Beach, FL. We are seeking motivated and ambitious interns to join our team. This is the perfect opportunity for students and recent graduates to gain hands-on experience and build their skills in the graphic design realm.

This position reports directly to the Director of Marketing and Communications and assists in the development and design of collateral materials including with a focus on creative power point design and illustration. Other projects may include; print advertisements, press kits, sales support materials, trade show displays, social media graphics, email marketing graphics, international marketing support materials, and packaging design.

Essential Duties and Responsibilities

Assists the marketing department with the preparation, production, and design of:

  • Brand imagery
  • Digital/print collateral
  • Magazine editorials
  • Design/art direction
  • Inspiration research
  • Photo retouching

Qualifications

  • Proficient in Power Point
  • Proficient in Adobe Creative Suite programs such as Photoshop, InDesign, and Illustrator
  • Ability to produce designs and layouts in InDesign
  • Strong layout and typography skills, with a great attention to detail
  • Must have excellent time management skills
  • Ability to meet tight deadlines and take direction
  • Must have ability to work independently as well as in partnership with the creative team
  • Must be a Graphic Design major and current student; prior internship experience is preferred
  • Please include a link of your website or a digital portfolio if interested in the position
Apply Now

 

Corporate Educator

Job Description:

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 44 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Mandatory Qualification: Must be a licensed Esthetician to be considered for position

Responsibilities:

  • Collaboration with the company’s National Director of Education
  • Classroom and webinar instruction
  • Creating and defining course curriculum and objectives
  • Treatment demonstrations
  • Travel to company events nationwide including nights and weekends - up to 50% of the time.

Qualifications:

  • Current Esthetician license 5+ years clinical skincare experience
  • Experienced in training, education, or possess related presentation skills.

Required experience:

  • Experience: 5 years
Apply Now

 

Head of Consumer Marketing and Ecommerce

The Head of Consumer Marketing and Ecommerce is responsible for leading all aspects of developing, implementing, managing and growing our direct-to-consumer channel (including ecommerce). The role is responsible for setting short and long term marketing objectives for the direct-to-consumer channel and for driving annual revenue growth to meet our financial plan. This role is accountable for knowing the brand’s consumer deeply in order to create engaging brand experiences. Key responsibilities will include digital advertising, social media promotional management and strategy as well as managing internal and external resources to develop compelling digital consumer content. This role will lead the direct-to-consumer ecommerce channel including graphic design, marketing and business analytics, e-mail campaigns, user experience, customer adoption of online ordering and web tool usage and site-related vendor management. This role is also responsible for the annual and long-term planning including alignment and articulation of brand strategy and tactics to deliver annual and long-term objectives.

  • Collaborate with marketing team to develop content that drives online revenue and customer engagement
  • Oversee and drive ROI via online marketing strategies to enhance customer experience and successfully attract and retain customers.
  • Manage and motivate a team to help develop objectives, set goals maintain and grow consistently high performance levels to drive department and company success
  • Stay abreast with emerging ecommerce technology trends, evaluate business opportunities, recommend and execute new project initiatives
  • Develop and deliver regular reports on website metrics and benchmarks to company leadership
  • Develop and execute integrated marketing programs that include SEO, email marketing, and paid search
  • Demonstrate strong business acumen and collaboration skills to liaise with cross functional teams including IT, marketing, sales, operations, product development, and customer service
  • Highly strategic thinker who is able to balance short term business plan with the long term vision needed to advance in the changing B2B health care supplies industry.
  • Leverage available data and insights to develop merchandising, marketing, promotional, product optimization recommendations, loyalty, conversions and basket value

Qualifications

Minimum Requirements

  • 6+ years of marketing experience and 4+ years of ecommerce experience
  • 2+ years managerial experience

Critical Skills

  • Previous experience with developing and managing B2B and/or B2C ecommerce marketing
  • Demonstrated ability to manage web site analytics tools
  • Solid understanding of advanced web design and engineering (UX/UI, HTML, CSS)
  • Strong understanding of eCommerce and eProcurement platforms, content management systems (CMS) and IT technology required
  • Proven ability to drive consumer engagement and conversion through social media
  • Experience in partnering with cross-functional teams and or agency partners is required
  • Excellent communication, presentation, collaboration and influencing skills
  • Strong knowledge of developing and implementing email marketing, SEO, and paid search programs
  • Excellent Microsoft Excel and PowerPoint skills
  • Experience in Consumer Packaged Goods (CPG), Personal Care, Skincare or Beauty is preferred

Additional Knowledge & Skills

  • Google analytics
  • Magento
  • SAP

Education

  • 4-year bachelor degree required
  • MBA or Masters in Marketing preferred

Physical Requirements

  • General Office Demands
Apply Now

 

Head of Marketing

Major Responsibilities

  • Lead the development and implementation of the company’s strategic and operational marketing initiatives globally, including branding, channel marketing, customer and consumer insights, segmentation, customer and consumer engagement and pricing.
  • Oversee the development of an integrated marketing strategy aimed at building the IMAGE Skincare brand with physicians, aestheticians and spas as well as with consumers. Bring bold thought leadership to the company in terms of clear brand vision and point of view
  • Balance the Beauty & Clinical components of the Image brand.
  • Envision and activate a multi-dimensional, 360-degree marketing plan that encompasses a broad array of marketing tools, with a strong focus on digital and social initiatives.
  • Build consumer-facing marketing capabilities and add best-in-class process, disciplines and measurements to develop a high-performing marketing capability and team. This includes recruiting, training, supervising, motivating, and evaluating staff.
  • Successful prior experience in BTB & BTC space, preferably launching, implementing and maintaining e-commerce strategy.
  • Effectively develop relationships with and manage outside agencies with the objective of delivering high ROI for spend.
  • Identify and analyze new sources for on-going business opportunities through strategic alliances, new products and services, or acquisition of relevant businesses.
  • Drive metrics and analytics via in depth understanding of CRM, market segmentation, research and other tools to capture and leverage customer and consumer insight that will shape product and messaging.
  • Drive, monitor and enhance digital marketing programs driving brand awareness and products demand via online channels and tools.
  • Collaborate with broader team on product development.
  • Monitor product sales in relation to budget and verify that marketing initiatives support the sales objectives.
  • Provide input on anticipated market demand for each product, keeping informed of customer/consumer attitudes and trends.
  • Perform other duties as assigned

Key Relationships

  • Direct Reports: Graphic Design and Public Relations; this executive will build-out the team to include the full range of marketing functions, including digital/social.
  • Other Key Relationships: Heads of US Sales, International, Finance (Chief Financial Officer), Education and Customer Service.

Job Requirements:

  • Senior brand-building and multi-channel marketing experience in a relevant industry. Five to ten years of progressive strategic and operational marketing experience including success in building a branded, image-oriented beauty/personal care business in the professional or prestige channel. Experience with skincare is ideal.
  • Full P&L responsibility and a track record of growing revenues profitably.
  • Experience integrating offline and online marketing efforts. Experience with a wide range of marketing/media vehicles, e-commerce, including trade marketing, direct mail, email, digital, banners, social and emerging media. Depth of experience in digital/social marketing. Has effectively led outside agency relationships as a value-add to marketing efforts.
  • Transformational leadership. Experience in rapidly building capabilities across marketing functions and scaling up a team for growth.
  • Organizational leadership. Experience working with other members of the senior management team to lead an overall company.
  • New business success. Clearly demonstrated experience generating incremental business in current and new customers.
  • Experience working with private equity sponsors would be ideal. This includes understanding the sense of urgency required to maximize value for all shareholders.

Key Competencies Desired for Success:

  • Passion for the IMAGE Skincare Value Proposition and Appreciation of Customers & Consumers; Emotional Connectivity with the brand: An affinity for the brand, its customers and its consumers. A personal and professional ambition and motivation to market IMAGE Skincare.
  • Ability to Think Strategically/Analytically and Act Tactically: Strong business acumen with the ability to articulate a high level, strategic,helicopter; perspective balanced with the desire and ability to get deep into the details on a tactical level. Exceptional strategic skills and the ability to balance the intuitive and analytical.
  • Innovative outlook. Has genuine business creativity, with the innate ability to see business opportunities that may not be immediately evident.
  • Superior communication and interpersonal skills. Ability to form relationships and be persuasive, tailoring the message and delivery to audiences that include customers, employees, the senior management team, and the Board.
  • Strength of character and cultural fit. Includes the willingness to provide honest and reasonable dissent, with the ability to persuade others to his/her point of view. Demonstrated ability to succeed in an entrepreneurial environment, bringing a needed balance between strategic and operating skills. Thrives in an open and non-hierarchical environment requiring a high degree of interaction among functions.
Apply Now

 

Event Coordinator

Job Description

Image Skincare is an international skincare brand located in Palm Beach, FL. We are seeking motivated and ambitious people to join our team.

This position reports directly to the Director of Event Services and will assist with event planning, coordination, organizing and execution of strategic initiatives.

  • Oversees all aspects of setting up in-house Corporate Events.
  • Assists in the operation of large scale corporate events: Sales Meetings, Summits, Launch Parties, Partnership Events and Tradeshows. This will include handling nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, venues, travel, vendors, and other large event venues as needed.
  • Work closely with Warehouse to coordinate availability of any marketing material
  • Responsible for booking travel arrangements for large and small scale events.
  • Maintain events warehouse, ensuring it is organized and clean; maintain inventory list; order, receive and events warehouse items as needed. Deploy to event venues as needed.
  • Work closely with Warehouse to coordinate availability of any marketing materials, collateral, products, packaging, etc. as needed for events.
  • Serve as a liaison with all current vendors. Responsible for out-sourcing vendors and requesting proposals.
  • Coordinate and monitor event timelines and ensure deadlines are met.
  • Keep track of event purchases, receipts and invoices.
  • Prepare event debrief reports and coordinate follow up.
  • Support events department by researching for new event opportunities.
  • Propose new ideas to improve the event planning and implementation process.

Qualifications:

  • College degree required.
  • 2-4 years of special events coordinating experience; including venue management and travel arrangements.
  • Excellent communication skills, including writing, proof reading skills, and speaking.
  • Effective team player: ability to work closely and effectively with Sales, Marketing, Education, the Executive Office, the Warehouse, and any internal / external parties as required.
  • Highly organized. Ability to manage multiple simultaneous projects and work assignments.
  • Able to work under stress, problem solve and execute under tight deadlines; 24/7 mentality.
  • Excellent negotiations skills. Assertive, able to influence others to get things done.
  • Proficient using the Web to conduct research, event administration and procurement; proficient with the latest versions of Microsoft Outlook, Word, Excel, PowerPoint.
  • Ability to accomplish projects with little supervision.
  • High level of enthusiasm; problem solver.
  • Other duties assigned.
Apply Now

 

Graphic Design Specialist

Job Description

Image Skincare is an international skincare brand located in Palm Beach, FL.

We are seeking a motivated and dynamic Graphic Design Specialist to join our team.

This position reports directly to the Director of Marketing and Communications and assists in the development and design of collateral materials including print advertisements, press kits, sales support materials, trade show displays,social media graphics, email marketing graphics, international marketing support materials, and packaging design.

Essential Duties and Responsibilities:

Assists the Marketing Department with the preparation, production, and design of:

  • Brand imagery
  • Digital/print collateral
  • Magazine editorials
  • Design/art direction
  • Inspiration research
  • Photo retouching

Qualifications:

  • Proficient in Adobe Creative Suite programs such as Photoshop, InDesign, and Illustrator
  • Ability to produce designs and layouts in InDesign
  • Strong layout and typography skills, with a great attention to detail
  • Must have excellent time management skills
  • Ability to meet tight deadlines and take direction
  • Must have ability to work independently as well as in partnership with the creative team
  • Please include a link of your website or a digital portfolio if interested in the position

Who WE Are:

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you!

Our Philosophy is simple. Image Now. Age later™.
Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 44 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Apply Now

 

Regulatory Affairs Coordinator

Job purpose

Assist with the registration of skincare products in various countries as well as day-to-day regulatory paperwork as required for all aspects of the business

Duties and responsibilities

  • Manage the process of cosmetic product registrations in various countries
  • Regulatory-related administrative paperwork as needed for the export of cosmetics
  • Manage customized labeling of products to meet requirements of specific countries
  • Assist with drafting contracts and other regulatory documents using templates
  • Work with cross-functional teams including marketing, labeling and quality assurance
  • Coordinate review of labeling and advertising
  • Coordinate product reviews and approvals
  • Responsible for evaluating the proposed changes for products and providing the regulatory impact to ensure compliance with Health Authorities
  • Other duties as assigned

Qualifications/Skills

  • Bachelor’s Degree required; post-graduate degree or certification in Regulatory Affairs preferred.
  • International business experience preferred
  • 2-3 years of experience in the OTC, Personal Care, or Pharma industry
  • Job function within QA or Regulatory department
  • Knowledge/understanding of the cosmetic/cosmeceutical industry
  • Good collaboration and project management skills
  • Highly organized and detail oriented
  • Outstanding written communication skills
Apply Now

 

Esthetic Care Representative

Reports to: Director of customer relations

Job Purpose

The Esthetic Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

  • Maintain a positive and professional attitude at all times with customers, co-workers and management
  • Consistently provide each customer with a personal and unparalleled level of service with every call
  • Handle all customer inquiries professionally and within company guidelines
  • Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
  • Complete all work according to deadlines assigned by management
  • Communicate to accounts over the phone any applicable specials or promotions
  • Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

  • Licensed esthetician is preferred but not required
  • Prior sales experience is a PLUS!
  • Prior customer service experience is a PLUS!
  • Prior call center experience is a PLUS!
  • Experience with and/or knowledge of Image Skincare products is a PLUS but not required
  • MUST possess a friendly, courteous and positive attitude

Working conditions

This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

  • MS Word, Excel & Outlook knowledge
  • Scan, fax, & perform internet searches
  • Excellent verbal, written, and electronic communication skills
  • Multi-task, prioritize, possess excellent follow through skills and meet deadlines
  • Able to work independently or as a part of a team environment
  • Strong problem solving and multi-tasking skills
Apply Now